Refund Policy

At Deropo, we are committed to providing our customers with high-quality software solutions and exceptional service. However, due to the nature of our products and services, we have a strict refund policy. Please read the following terms carefully:

1. Software Activation and Refund Eligibility

  • Refunds are not available once the software has been activated. As the software is delivered electronically and the activation process grants access to full functionality, we cannot accept returns or process refunds after activation.
  • If you encounter any issues with the software or experience difficulties during the installation or activation process, please contact our support team at (deropoinfotech@gmail.com)[+918448993620]. We are happy to assist with troubleshooting or technical support.

2. Pre-Activation Refunds

  • You may request a refund within 1 days of your purchase, provided that the software has not been activated. To request a refund before activation, please contact us with your order details and reason for the refund request.
  • Once the software has been activated or downloaded, the refund option is no longer valid.

3. Damaged or Defective Software

  • If the software provided is defective or does not function as advertised, please contact our customer support team immediately. We will review your case and either:
    • Provide a replacement license.
    • Offer a solution to resolve the issue.

4. Support and Assistance

  • If you face any technical issues or challenges in using the software, please contact our dedicated support team. We offer 1 days of free technical assistance to ensure your smooth experience with our product.
  • Our support team is available to assist you with installation, setup, and troubleshooting.

5. Refunds Due to Billing Errors

  • If there was an error in billing or an accidental duplicate charge, please notify us within 1 days of purchase. We will verify the error and issue a refund or correction to your account as soon as possible.

6. No Refund for Subscription Renewals

  • For subscription-based products, refunds will not be issued for any subscription renewals that have been processed. You may cancel your subscription before the next billing cycle to avoid future charges.

7. Refund Discretion

  • We reserve the right to refuse a refund if the software has been activated, or if the request falls outside of the terms specified above